Please contact us via email info@holle.uk if you feel you need to return any items you have ordered from Holle. We will always do our best to make sure you are happy and satisfied with your Holle goodies.

Please be mindful when ordering the Holle Infant Milk Formulas for the first time. We are here to answer any questions you may have about using the Holle Infant Formulas, so please do ask :) When trying your little one with a new milk Formula it is always advisable to purchase a small quantity at first until you are satisfied that your little one is happy with the milk.

If you change your mind and decide you do not want the goods, your statutory rights allow you to return them for refund, provided the goods are unopened and returned within seven days. Please email us before you return any item/s to ensure the correct procedure is followed.

Once we have been in contact regarding your desire to return your item/s, you will be responsible for the cost and safe carriage of returning the parcel, so please ensure that you are returning unopened, undamaged goods, and the goods are packed correctly.

We recommend you obtain a "Proof of Postage Certificate" from your postal provider, since we cannot be held responsible for parcels lost on return to us. We recommend you use a registered postal system to ensure safe delivery.

Once we have the product safely back with us, we will refund you the cost of the products, back onto your card or paypal account. If you need help to organise the return of an order, we can do that for you, and we will refund you for the goods, less the collection charge.

Please note that in some cases, where the correct returns procedure is not followed, you may incur an administrative charge.

Damaged Orders Policy

If your parcel has been visibly damaged in any way on it's journey to you, please make a note of this when you take delivery of, or sign for, the parcel and notify us immediately (the next working day at the latest so that we can claim against the courier). Please inspect all items ordered immediately upon receiving them.

Damaged or faulty goods will be refunded in full (including postage) or goods exchanged and postage refunded.

Unfortunately we cannot refund or exchange used or customer damaged items (customer's statutory rights not affected).